Last updated: 27th April 2020
Hello Veg Box People community,
We know these are difficult times but we are determined to keep supplying you with fresh produce from our small farmers and producers who you’ve helped us support over the years. As long as the farmers keep on farming (and delivering) we plan to carry on getting your veg to you!
We’ll be sending emails or calling you as needed for any changes to particular collection points. We'll update it regularly if and when things change.
Currently the collection points page is up to date, however please expect this to change as government advice changes, particularly when lockdown measures get relaxed.
Signing up to our veg bags for the first time?
We have had an unprecedented level of demand for our scheme. In order to fairly manage our waiting list you can only sign up if you have been emailed a coupon code. Email us at firstname.lastname@example.org stating your preferred collection point and your post code, and we'll add you to a waiting list. It may take several weeks before we have capacity and we get back to you. We are working hard to increase our capacity, but it is taking longer than usual to reply to all the enquiries - please bear with us, we will be in touch as soon as we can.
Keeping safe - Your veg bags
We’ve been taking extra precautions in our packing and delivery operations over the last couple of weeks to minimise the risk of transmitting the virus. But please remember that all collection points are public spaces, so do bring wipes or hand sanitiser to wash/wipe hands after picking up your bags, as you would when using any other shop. Do not touch your face when out and about, and take notice of hygiene reminders posted at the collection points. If you attend one of our staffed collection points, please keep a 2 metre distance between yourself and people around you. Then please remember to wash your hands before and after you unpack your bags at home. We’ll be quarantining your returned plastic bags for five days between them being returned and repacked to eliminate risk of contamination, and we are temporarily removing swap boxes until the situation changes. As always, remember to wash all fruit and vegetables before use.
Please bear with us
We will always try and get back to you as soon as we can but please be patient if we do not answer your calls or emails immediately – we have a much larger volume of emails each day and we are also juggling home working, staff absences and the operational challenges that these bring.
Can’t collect your bag?
If you have to stay home, you're welcome to send a friend, neighbour or family member to collect your bag for you. We are looking into setting up volunteer help to deliver bags to key workers and people who are isolating, get in touch if you're struggling.